We take customer service very seriously and do our best to make sure you get your goods as fast as possible.
All Orders Shipped From the U.S.A.
Orders are typically processed and shipped within 24 hours during business days.
If you have a change of heart, orders can typically be canceled or changed within 2 hours. After you receive a shipping notification, orders have been processed and cannot be changed or canceled.
If for whatever reason your goods don't arrive, we will replace your order!. This is our promise to you!
To contact us click here.
Your Wise Owl Supplements Team
Shipping times will vary depending on your location and what item(s) you order. In rare cases, factors outside of our control will affect shipping times. Factors out of our control may include Weather, Strikes or Holiday Season.
Below is a general guideline for shipping times/amounts. The shipping times are estimates and are not guaranteed (except Priority Shipping Options). Custom, made-to-order items are created on-demand. A few days are required to carefully prepare your custom order before we ship it to you.
***FREE SHIPPING ON ALL U.S. ORDERS***
Shipping Times Are Estimated. See the Product Page for Additional Information.
|United States||3 to 8 Days||FREE|
|*U.S. Priority Shipping & Handling||1 to 3 Days||Calculated At Checkout|
|Australia||5 to 14 Days||Calculated At Checkout|
|Canada||3 to 10 Days||Calculated At Checkout|
|Western Europe||5 to 16 Days||Calculated At Checkout|
|Rest of the World||5 to 18 Days||
Calculated At Checkout
If your order hasn't arrived in the estimated delivery time, please contact our support team. Our Customer Care team will take care of it and respond within 24 hours from Mon-Fri.
Important: Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.
Tracking Your Order
If shipping to the US, please track via the USPS website (you will need your tracking number sent to you via email.) Click here to be directed to the USPS website to track your order.
If you are shipping to anywhere outside the US, please use a muti-carrier tracking service such as Parcel Monitor to track your package (you will need your tracking number sent to you via email.) Click here to be directed to Parcel Monitor's website to track your order
Other Shipping Notes
For international orders (and in very rare occasions, US orders), delays can occur in-transit, or holds can occur at the local customs office. It is possible to for orders to take up to 3 weeks to be delivered
Tracking information isn't available for every country and shipping updates can be delayed. Please refer to the estimated timetable above to determine when your order will arrive.
Additional fees, such as customs fees, may apply for international orders and we are not responsible for such fees.
Taxes & Duties
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Wise Owl Supplements. For further details of charges, please contact your local customs office.
To help reduce the cost of taxes and duties, item values are typically marked down 50%-80% on the exterior of packages.
Customs & Regulations
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
Foreign Transaction Fees
If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.
Our store prices are shown in your local currency, but in USD when you checkout. All transactions will be handled in USD through Paypal or Stripe at the checkout page.