Not happy with your purchase? Please let our customer support team know. We are more than happy to try and sort out any issues you may have.
Note: Please read our Chargeback Policy below.
First Time Order Modifications or Cancellation
After your order has been placed, your order may show as processing for up to 24 hours. During this time your order can be modified or canceled. After a tracking label has been created for you order and a shipping email has been sent to you, typically within 24 hours, you are no longer able to edit or cancel the order.
Note: We do not offer order modifications or cancellations on free trials for any reason.
All subscriptions must be cancelled 24 hours prior to the next shipment date. We are not able to cancel a shipment once your account has been charged. To cancel your subscription please contact customer support:
Phone: (888) 315-0840
If you would like a refund on your subscription order, you must first return the unopened product to our warehouse, then contact our support team. If you have opened or used the product, no refund will be issued. Return address:
Wise Owl Returns
1450 Blackhawk Blvd
Mount Pleasant, UT 84647
We try our best to ensure product quality and accuracy, but sometimes mistakes happen and we sincerely apologize in advance if we messed up. If either of these rare occurrences happens to you, please take a clear photo of the item(s) and email it to us, along with your order number to: firstname.lastname@example.org. Once we receive your email and verify the issue, we will get a replacement sent to you right away.
Order Not Received
If your item has not arrived within 10 days (20 days for international) after you placed your order, please contact our support team and we will promptly take care of you.
As mentioned in our shipping page, shipping times can be longer for certain countries such as Canada, Australia and UK, for example. We are currently working on providing quicker shipping times for all of our customers, worldwide, but we do not have an estimated date for when that will be active.
IMPORTANT: Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.
We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery.
FREE TRIAL PRODUCTS: We do not offer replacements nor returns on any free products, for any reason.
We accept returns on all items within 60 days. If you are returning a supplement, it must be returned unopened. All returns will need to be sent back to our California warehouse for a full refund. Return shipping costs are nonrefundable.
Please note, there are no returns on supplements, cosmetics, or creams once the product has been opened or used. If you are unsatisfied with your purchase, please contact our support team so we can make things right!
If your order with us doesn’t arrive at the correct shipping address provided to us, we will gladly work with you to track your order down. If we are unable to locate your package, we will replace the item for you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
All return items must be shipped with a tracking code. Once you ship your item, please email us the tracking code along with your order number, and a description of the item(s) you are returning.
For return instructions please email us at email@example.com with your order number and a brief description of the items you wish to return.
100% Satisfaction Guarantee
To ensure 100% customer satisfaction, we guarantee all of our products. If for any reason you are unsatisfied with your purchase, we will refund your purchase no questions asked.
Request a refund by contacting our support team first.
All items must be shipped to our California warehouse in order to qualify for a refund (we accept empty bottles). *Return shipping is non-refundable.
Recurring subscription orders are limited to the most recent purchase.
If you place a chargeback with your credit card company (on purpose or by mistake) for any order that you placed and received, there will be a $35.00 research fee charged to your account upon receiving the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase.
Wise Owl Supplements does not tolerate credit card fraud, and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee downtime and loss of revenues.
Wise Owl Supplements considers credit card charge backs to be fraud if you have made no reasonable effort to work with us to resolve any problems with your purchase. All frivolous chargebacks not only cost our employees time away from our usual and customary matters of conducting normal business, but cost us money, therefore:
You agree that if you, the buyer, choose to do business with Wise Owl Supplements, and you file a charge back with your credit card company, and you do not win the charge back argument, you agree to pay us $35 for our time responding to the matter. You, the buyer authorize us to charge this amount to your credit card. If this charge is rejected, Wise Owl Supplements will pursue legal action to recoup losses for our time associated with responding to the charge back in addition to any other fees explained above. You agree to reimburse us or any representative we may appoint for any legal expenses your actions may make us incur. We take fraud seriously. If any provision of this Agreement is deemed illegal, invalid, or unenforceable, the remaining provisions shall remain in full force and effect. The waiver of a breach hereunder does not waive any other or subsequent breach.
In the event that you win the charge back with your credit card company, and have not returned our goods, Wise Owl Supplements will attempt to recover fraudulently disputed charges plus additional costs via a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for at least the next seven (7) years. At this point, we will no longer accept a return of the merchandise as settlement for the debt and will only accept payment in full. In addition to this, Wise Owl Supplements will file a report with your local police or sheriffs department, and file a mail fraud complaint with the United States Postal Inspection Service.
Note: The customer must attempt to return any and all merchandise to Wise Owl Supplements before attempting a charge back. NO EXCEPTIONS!
Stolen Credit Card Purchases
We log IP strings on all orders - any orders coming back as a chargeback due to fraudulent activities will be diligently pursued through your local jurisdiction for prosecution to the fullest extent of the law.
Customer service is our #1 priority and we will do whatever we can to take care of you. We greatly appreciate your consideration to do business with Wise Supplements and please let us know if you have any questions. You can contact us here.